Experiences guests remember. Merchandise worth keeping.

Every gift delivered. Every deadline met.

Downtown Music needed a thoughtful, on-brand holiday gifting program for their U.S. client roster — executed within a defined budget and delivered before the holiday, without the operational complexity of managing it internally.

Capital Gifts handled the program end to end. We worked with the Downtown Music team to brainstorm and source gifts that fit their criteria, then coordinated custom decoration and presentation for each piece. Every gift was kitted in a branded box with wrapping and a custom note — consistent across the full recipient list regardless of delivery destination.

Shipping required two approaches: direct-to-recipient fulfillment for individual clients, and consolidated office deliveries for locations with multiple recipients. We managed both, tracked every shipment, and confirmed delivery for the full list before the holiday.