Shipping & Returns Information | Capital Gifts - Corporate Gifting Done Right

At Capital Gifts, we aim to make the shipping and returns process as seamless as possible. Below, you'll find everything you need to know about how we handle shipping and returns.

Shipping

Where do you ship?
We offer shipping to destinations worldwide. Whether you send gifts locally or internationally, we ensure your products arrive safely and on time. For specific country availability, please contact us.
How long does shipping take?
Shipping times vary depending on the destination. Domestic orders typically take 1-6 business days from ship to delivery after production, while international orders may take 2-10 business days (though some delays may be expected). We will provide you with a tracking number once your order has shipped.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for both domestic and international orders. If you have a tight deadline, please let us know when you can order, and we will do our best to accommodate your request.
Can I ship to multiple addresses?
Absolutely. We offer multi-address shipping for bulk orders, so you can send gifts directly to multiple recipients. Please provide us with the address list, and we’ll handle the rest. Additional fees may apply for this service.
How much does shipping cost?
Shipping costs vary depending on the size and weight of your order and the destination. We will calculate and provide the shipping costs during the order confirmation process.
How do you handle customs and duties?
For international orders, customs duties and taxes may apply and vary by country. The recipient is responsible for these charges, and we recommend checking with your local customs office for further details.

Returns

Can I return an order?
Because most of our products are customized or personalized, we typically do not accept returns or exchanges. However, if your order is damaged or there is a mistake, we will work to make it right. Please see the next section for details on damaged goods.
What if my order needs to be fixed or corrected?
If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. We will require photos of the damage or the error to process a replacement or resolve the issue.
Do you offer refunds?
Due to the custom nature of our products, refunds are generally not offered. However, if an order cannot be fulfilled due to an error or a quality issue, we will offer a suitable resolution, which may include a refund or store credit.
What if I need to cancel or change my order?
Orders can be modified or canceled only before production begins. Due to the personalized nature of the items, we cannot make changes or cancel them once they have entered production. Please contact us as soon as possible if you need to make changes.