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Return Policy

For overall questions & comments, you can reach us at CustomerService@CapitalGifts.com or call us at (410) 266-2551.

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We will not accept returns of personalized (engraved, etched, etc) items that have have been approved through a proof unless there is an issue with the manufacturing of the product or engraving.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order with the Continental US, your shipping rate will be calculated based upon your order total.*

If your order total is between:
$0 and $25.00, your shipping charge will be $9.95.
$25.01 and $50.00, your shipping charge will be $11.95.
$50.01 and $100.00, your shipping charge will be $13.95.
$100.01 and $150.00, your shipping charge will be $20.95.
$150.01 and $200.00, your shipping charge will be $25.95.
$200.01 and $400.00, your shipping charge will be $32.95.
For orders over $400.01, your shipping will be 12% of the order total.

Non-engraved items will be shipped to you between 3-5 business days.
Engraved items – please allow 5-7 days after art approval for your item to be shipped.

If you would like to order an item outside of the Continental US, please call Toll Free 1-866-585-4438 to place your order by phone.

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